Now Hiring Full-Time Appointment Scheduler

General Summary: Northern Arizona Orthopaedics is an independent, physician-owned practice with 80+ employees, 11 physicians and 4 locations throughout Northern Arizona. Our hallmark is our people and their unified efforts to deliver exceptional orthopaedic and spine care to the people in our communities.

Job: Appointment Scheduler

Job Goals: To ensure an excellent experience for all patients calling to make an appointment. To ensure appointments are made accurately and are done so by means of a professional, helpful and effective communication style. Work with an integrated team to facilitate efficient patient flow through each step of scheduling and registration.

Duties and Responsibilities to include:

  1. Answer phone calls to the NAO scheduling line
  2. Provide prompt, professional and reliable customer service for all phone requests
  3. Respond to and schedule all email/portal/website appointment requests
  4. Assist patients and referring providers with scheduling patients in NAO’s Clinics
  5. Assist the in-house Referral Coordinator and Prior Authorization Specialists, as required
  6. Ensure proper patient information is obtained at time of scheduling (detailed/accurate data entry)
  7. Verify all patient information for established patients
  8. Send out proper intake documents to the patients prior to their appointments
  9. Provide coverage for other members of the Patient Care Team as needed
  10. Act as patient advocate and an ambassador of Northern Arizona Orthopaedics

Education: High school diploma

Experience: Minimum one year of customer service experience, preferably in a medical practice setting

Performance Requirements:

Knowledge:

  1. Knowledge of medical practice protocols related to scheduling appointments
  2. Knowledge of manual/computerized scheduling systems
  3. Knowledge of customer service principles and techniques
  4. Knowledge of insurance and benefits

Skills:

  1. Skill in communicating effectively with physicians/clinicians about scheduling preferences
  2. Skill in maintaining master appointment schedule via computer

Abilities:

  1. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
  2. Ability to communicate calmly and clearly with patients about appointments in all circumstances

Mental/Physical Requirements: Mostly sedentary with some standing, walking and reaching. Periodic stress from handling many calls and patient requests.

Please submit resume to wilsonr@northazortho.com or fax to 928-226-3080


Full-time Patient Registration Clerk

FLAGSTAFF: We are now hiring for a Full-time Patient Registration Clerk at Northern Arizona Orthopaedics, inside the Summit Centerat 1485 N. Turquoise Dr., Flagstaff, AZ 86001

Full-time Patient Registration Clerk

Primary responsibility/goal:  To ensure patients experience service excellence by facilitating smooth, efficient,  and timely flow at time of check-in at NAO. This is achieved through positive, professional and engaging communication and accuracy. Registration is the first touch point in a patient’s experience at Northern Arizona Orthopaedics.

Duties and Responsibilities to include:

  • Process patient intake forms
  • Verify all patient information
  • Schedule follow up appointments for patients, as needed
  • Help with referrals and authorizations, as needed
  • Collect insurance cards and scan, when needed
  • Respond to and schedule all email/portal appointment requests
  • Check voicemail frequently
  • Provide lunch/time off coverage for all front desk personnel
  • Answer phone and schedule patients, as needed
  • Provide detailed data entry

Education:

  • High School DiplomaBuildingII_web

Knowledge:

  • Basic knowledge of healthcare industry
  • Medical terminology
  • Strong knowledge of grammar, spelling, and punctuation

Skills:

  • Skilled in technology, i.e. computers, phones
  • Excellent verbal communication
  • Excellent customer service (fact-to-face) skills
  • Exceptional customer service and phone etiquette

 

*  If you are interested in this position, please e-mail your response and resume directly to Rebecca Wilson, Northern Arizona Orthopaedics Human Resources: wilsonr@northazortho.com. For more information call Rebecca at 928-226-2914.

Please submit resume to wilsonr@northazortho.com of fax to 928-226-3080