CLERK in Patient Services / Registration Department

Our Patient Services staff associates help provide an excellent patient experience daily.

FLAGSTAFF: We are now hiring for a Full-time clerk in our Patient Services/Registration Dept. at Northern Arizona Orthopaedics, inside the Summit Center at 1485 N. Turquoise Dr., Flagstaff, AZ 86001

Primary responsibility/goal:  Individuals working in this department ensure patients experience excellent customer service by facilitating smooth, efficient, and timely flow at time of check-in for orthopaedic services. This is achieved through positive, professional and engaging communication and accuracy with computer and paperwork. Registration and front-desk check-in is one of the first touch points in a patient’s experience at Northern Arizona Orthopaedics. We are looking for individuals who enjoy being a part of a team, working as one to achieve common goals and improve processes (while having some fun).

Duties and Responsibilities to include:

  • Greet patients as they begin check-in process
  • Process patient intake forms
  • Verify all patient information
  • Schedule follow up appointments for patients, as needed
  • Help with referrals and authorizations, as needed
  • Collect insurance cards and scan, when needed
  • Respond to and schedule all email/portal appointment requests
  • Check voicemail frequently
  • Provide lunch/time off coverage for all front desk personnel
  • Answer phone and schedule patients, as needed
  • Provide detailed data entry


  • High School Diploma


  • Basic knowledge of healthcare industry
  • Medical terminology
  • Strong knowledge of grammar, spelling, and punctuation


  • Must enjoy personal interactions with diverse groups of people
  • Professionalism is a must
  • Confidence in computers and navigating different programs
  • Excellent verbal communication skills to work through complex conversations
  • Excellent customer service skills and tactics
  • Excellent phone etiquette
  • Group think and process improvement

*  If you are interested in this position, please e-mail your response and resume directly to Rebecca Wilson, Northern Arizona Orthopaedics Human Resources: or fax 928-226-3080.  For more information call Rebecca at 928-226-2914.