Thank you for placing your trust in the experts at Northern Arizona Orthopaedics. If you have not yet scheduled an appointment, please call to speak to a scheduler at 928.774.7757 or request an appointment HERE. If you have a NEW injury (less than 1 month old) consider using Urgent Ortho. No appointment is necessary for Urgent Ortho – you can walk in and it operates on a first-come, first-served basis.

Save 45 minutes: pre-registration via E-mail will save you time

Are  you a new patient or has it been over a year since we have last saw you?  There is important information you need to read before visiting us. Our check-in process is now electronic and it’s much easier if you start this process in the comfort of your own home. If you do not have a computer or email, we will help you when you arrive here, but your arrival time will be need to be 45 minutes before your appointment time.

  1. PLEASE PROVIDE YOUR E-MAIL ADDRESS WHEN YOU SCHEDULE YOUR APPOINTMENT
    • Our practice requests the use of email to aid in SECURE communication between you and your doctor’s medical team. Also, if our practice can email you in advance, you will not be required to come 45 minutes prior to your scheduled appointment.
  1. THEN, RECEIVE AN EMAIL TO START YOUR DIGITAL INTAKE PROCESS WITH US:
    • Please look for an email from Northern Arizona Orthopaedics which will provide you a link to complete your patient registration forms before arriving. If you complete this, please arrive 15 minutes before your scheduled appointment time to see the doctor.
    • If you do not wish to pre-register this way, or  you are not able to provide us an email address, then please arrive 45 minutes prior to your doctor’s appointment.
  1. INSURANCE CO-PAYS ARE DUE AT TIME OF SERVICE:
    • We will attempt to verify your insurance eligibility, authorization requirements for your specific services and determine your financial liability prior to your check-in.
    • If your insurance does not cover the entire cost of your care, you will have to pay the remainder at the time of services. Or, you can work out payment arrangements with our Billing Dept.
    • Your co-pay, deductible and/or co-insurance are due at the time of service.
    • We accept cash, check, and all major credit cards.
  1. MAKE SURE TO GET ANY REFERRALS FROM YOUR DOCTOR, IF YOU INSURANCE REQUIRES IT
    • If your insurance plan requires a specialist referral from your primary care physician, before it will authorize a visit with us, you will need to get this referral BEFORE to your office visit.
    • If you are unsure if you need a referral, please check with your insurance company.

What should I bring to my appointment?

  • Your health insurance card(s)
  • A referral from your primary care physician, if applicable
  • Your co-payment (payment is due at time of service)
  • All of your medications in original bottles, if possible. If this is not possible, a list of your current medications will be fine.
  • A copy of your x-rays, MRI, blood tests or any other diagnostic testing you have completed, regarding the condition for which you will be treated.
  • A pair of shorts, if you will be evaluated for a knee or hip condition
  • Our female patients are encouraged to bring a tank top, if evaluated for a shoulder injury/condition.
  • If you are a minor (under the age of 18) you must be accompanied by a parent or guardian.
  • Bring a translator if needed
  • If you are a Workers’ Comp patient, please bring these items with you:
    • Workers’ Comp Insurance Name and Address
    • Claim #
    • Date of Injury
    • Case Adjuster’s name, phone and fax numbers

What can I expect during my exam?

  • You will be escorted to an exam room by one of our Medical Assistants (MAs)
  • Your medical history will be reviewed
  • We will take a picture of you for your chart (optional)
  • You will be required to change into a pair of shorts or an exam gown if needed
  • You may be required to have x-rays taken within our office
  • Each of our doctors collaborates with a Physician Assistant(s) who provides diagnosis, care and treatment for you, under the doctor’s direction. The PAs at NAO are licensed and specialized experts in orthopaedic care and are an important part of our care-model here. It is likely you will be visited by a PA during one or more of your clinic visits with us.